ACT Kontakt nach Löschen in Outlook wieder in ACT aktivieren

Synchro­nisation mit externen Rechnern über TCP/IP, VPN, Firewall, Synchroni­sations­dienst

Moderatoren: Ingrid Weigoldt, Schlesselmann, Amrou, mtimmermann, Thomas Benn

Antworten
Polini
Beiträge: 4
Registriert: Freitag 16. September 2011, 14:43
Wohnort: Schweiz

ACT Kontakt nach Löschen in Outlook wieder in ACT aktivieren

Beitrag von Polini »

Hallo

ich habe folgendes Problem.

ACT 2011 Synchronisation --> Outlook 2010
Kontakt wird korrekt nach Outlook übertragen.
Danach wird der Kontakt in Outlook gelöscht.
Erneute Synchronisation ACT --> Outlook 2010, Datensatz erscheint nicht mehr. Wo kann ich das Einstellen, dass der gelöschte Datensatz wieder in die Synchronisation einbezogen wird?

Besten Dank für Eure Hilfe.
Grüsse
Dani
Polini
Beiträge: 4
Registriert: Freitag 16. September 2011, 14:43
Wohnort: Schweiz

Beitrag von Polini »

Habe die Lösung gefunden.

Contacts Fail to Sync between Microsoft® Outlook® and Sage ACT!
Answer ID 27105 | Published 09/08/2010 03:40 PM | Updated 09/30/2011 04:30 PM

You are attempting to sync your Sage ACT! contacts with Microsoft Outlook and find that certain contacts fail to sync.This issue will occur if you have contacts from Outlook that had previously synced with Sage ACT! and manually deleted them. When attempting to sync again, those contacts will not transfer. In the event that you wish to remove contacts that have been synced between Sage ACT! and Outlook, the correct method is to disable Outlook synchronization in Sage ACT! from the Tools > Preferences > E-mail & Outlook Sync tab and any synced contacts between applications will be removed.

To restore proper synchronization between Sage ACT! and Outlook, please use the following steps:
1.Close Sage ACT! and Outlook.
2.Launch Windows Explorer®.
3.Browse to the following location:
•Windows XP®, Windows Server® 2003: C:\Documents and Settings\*username*\Application Data\ACT\Act Data\Outlook Sync
•Windows Vista®, Windows® 7, Windows Server® 2008: C:\Users\*username*\AppData\Roaming\ACT\Act Data\Outlook Sync
4.Delete or rename both files that end with "Contacts.metadata".




5.Restart the Act.Outlook.Sync.exe process using these steps:
•Right click on Windows Task bar and select Task Manager.
•Select the Processes tab.
•Locate Act.Outlook.Sync.exe and click on it to highlight.
•Select End Process to end the process.
•Using Windows Explorer (My Computer or Computer icon), browse to the following location:
32-bit operating system: C:\Program Files\Act\Act for Windows
64-bit operating system: C:\Program Files (x86)\Act\Act for Windows
•Locate the file Act.Outlook.Sync.exe and double click on it to start the service.

Note: Rebooting the computer will also achieve the result of restarting the service.


6.Launch Sage ACT! and test synchronization. All contacts should now sync successfully.
Antworten